Contact center solutions

Contact center solutions

Customer service - done their way

A great customer service experience can be the difference between success and failure. It’s a simple as that. And as new ways to shop and communicate emerge, it becomes vital to give customers the same brand experience in every channel.

We have the intelligent solutions you need to streamline the customer journey and eliminate frustration. Backed by a global reach and northern Europe’s leading customer contact center expertise. We offer services based on world class vendor solutions, and we create tailored solutions ourselves to meet specific customer needs.

Supporting your people

Naturally, customer service is all about people. But a great supporting system can make all the difference, complementing your employees’ skills. They should have all the right information at their fingertips, regardless of whether the communication started via phone, chat, email, social media or text. The result: no underused agents – and no frustrated customers.

Designed for you

Our global solutions build on the foundation of a strong presence in the Nordics and Baltics. We’ve worked in close collaboration with customers to create the right solution for companies with their roots in this region. We think that’s why Telia has proved so successful. Customers often tell us it has just the right balance to keep their end-customers satisfied.

Premium Customer Experience Platform

Premium Customer Experience Platform

Telia ACE is our award-winning contact center solution. It delivers seamless customer interactions and smart conversations - everything you need to give your customers the best possible customer experience.

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