From customer service to connected healthcare; digitalisation brings new possibilities to all areas of life. The key to making the most of them is to combine the right connectiviity with the right connected services.


It goes without saying that the public sector should be all about the public. And in today’s digital society, good connectivity at home, at work and in public spaces is an increasing expectation for most residents.

From digital health to autonomous transport systems, energy-efficient smart buildings, machine learning and artificial intelligence, new network technology makes it possible to empower people and improve life and work in every area of society. What can next-generation network technology do for your services?


Good customer service is an important foundation for any public sector organization. The right approach can bring you much closer to residents and eliminate their frustrations.

Intelligent customer service platforms make it possible to quickly steer residents to an answer, or to a person with the right knowledge, no matter whether the conversation was started via phone, email or social media. And a good system ensures that any staff member the resident comes into contact with knows the errand and has all the relevant details to hand. Learn about the Telia Ace customer service platform.

It’s not just about broadband speeds

Beyond fast and stable Internet access, connectivity is an important enabler for digital transformation and smart city initiatives. It’s key for optimising and digitising a wide range of services, from waste collection to healthcare. It helps boost social inclusion, and that’s a factor in increasing employment.

As such as self-driving cars, remote healthcare and connected gadgets enter our everyday reality, it’s clear that networks will be a critical factor in giving citizens what they need and want.


Serving residents well requires the right working conditions for public sector employees. Dependable mobility solutions are a must, giving staff the flexibility they need to stay in touch with every part of the organization and making sure communications can always be relied on – including in remote places and during emergency situations.

It’s also vital to enable good collaboration across departments and with other organisations, from government departments to businesses. Tools and services that support effective meetings and smooth project organization can make a huge difference in how residents experience the service they receive. And by creating the better conditions for staff, you aid retention and recruitment. Learn more about collaboration solutions.


People and technology are interacting like never before. Which brings new possibilities, but also new risks. Data needs to be quickly and easily available to the right people, but protected from everyone else.

The important thing is to choose a security partner who will go the extra mile to understand your operation and your needs. And who has the experience and technology to protect identity and value data without creating barriers to the user experience.

It comes down to solutions designed for real people in the real world. Learn more about Telia data security services.


Information technology is key to solving some of the frustrations of healthcare. Nurses, for example, spend up to 32% of their time searching for information. The right network technology, combined with modern e-health systems, can bring patients and care providers closer while improving service quality and reducing costs.

Through smart solutions that simplify administration, you can free up more time for patients, improve the efficiency of care meetings and cut out the stress of running from place to place.

Connected care for the future

As care moves increasingly away from hospitals and into people’s homes, connectivity becomes a cornerstone of tomorrow’s healthcare. Online services and connected devices – from blood pressure and pulse monitors to medicine cabinet sensors, location trackers and motion detectors – make it possible to deliver quality care wherever the patient wants to be.

All of this is enabled by the latest networks and cloud services. And with IoT and 5G, more possibilities emerge to bring doctors, patients and relatives closer together in real time.


A smart school with excellent connectivity and digital tools facilitates learning and supports the development of teaching methods. It also means that teachers get to spend more time on their students and less on administration.

The possibilities are endless. Innovations like the AV1 robot, for example, make it possible for children with long-term illnesses to be present in the classroom and hang out with friends during breaktime. Even if they can’t be there in person, they can listen, learn, hang out with friends and even put their hand up to ask a question. Built-in 4G connectivity means they can be out in playground or go home to friends.



Network technology makes it possible to increase efficiency while reducing costs and CO2 emissions. In smart municipalities, life becomes more comfortable in a more cost-effective way. Fast and reliable fibre broadband, for example, makes it possible to run businesses effectively away from cities, which creates more local opportunities and helps to prevent depopulation in non-urban areas.

The most important thing for any building is for people to feel safe. By connecting building systems such as locks, lighting and camera surveillance, you can dramatically improve security. You can also make great savings and environmental gains through remote control of services such as electricity and heating.

IoT adds even more possibilities for digital and sustainable municipalities. Innovations like connected garbage cans, smart electricity meters and user-controlled lighting all contribute to comfortable and efficient living and working.

Learn more about smart buildings

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